© 2017 by DC Hair Extensions

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DC HAIR EXTENSIONS - RETURN POLICY

RETURN POLICY

 

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OVERVIEW

You may return an item for a refund of the merchandise within 14 days of delivery; Contact us immediately for specific return instructions on how to ship the item back to us. Return credits are issued within 72 hours once the item is received and inspected. Items must be unused and in its original packaging.  Please note, if you return an item the return shipping costs will be deducted from your total refund amount.

 

***Please note, you will be responsible for return shipping costs. If you receive an item that has a problem, please send us an email immediately. ***

 

All items must be in its original packaging with all accessories, manuals & parts, for a refund or exchange per the terms & conditions outlined below.

For items delivered to your home:

-     A 20% processing/restocking fee is charged.

-     Pick up fees & restocking fees do not apply when item is returned as defective or because incorrect product was delivered.

 

Delivered items mandatory damage reporting requirement: Any visible damage on delivered items must be reported within 24 hours of its delivery to be eligible for a refund or exchange. To report damages email us immediately.

 

Thank you for your patience and understanding!

 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at dchairextension@gmail.com.

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Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at dchairextension@gmail.com.

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Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.