© 2017 by DC Hair Extensions

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HELP & SUPPORT

Does the remy hair extensions have a smell?

The remy hair extensions & Brazilian hair extensions only deals with the disinfection and nutrition treatment after collected from donors to keep the remy hair extensions & Brazilian hair extensions clean and nutritious, normally there will be a smell of shampoo and oil.  But after you wash the remy hair extensions & Brazilian hair extensions the smell will be gone.

Why are my hair extensions shedding?

After factory workers sew theremy hair extensions & Brazilian hair extensions into a bundle, there might be some short pieces that are not attached to the weft, so when you first comb hair weave or wash hair weave, remy hair extensions & Brazilian hair extensions will go out.  That's not shedding.  If you have to cut the weft to adjust the hair volume to install, please make sure to seal the edges of the wefts so remy hair extensions & Brazilian hair extensions won't shed.  Do not wash or comb remy hair extensions & Brazilian hair extensions with too much strength as it is virgin hair extensions and it needs more of your love to take care of it otherwise it will break off.

Why are my hair extensions getting tangled?

Your remy hair extensions & Brazilian hair extensions can tangle due to dryness, dirt build up, salt water, chlorine, and not combing your hair extensions daily (combing either with running hands through hair or comb depending on type of hair).  Make sure to wash & condition your hair at least once a week, twice a week is better.  Use hydrating drops or consult your stylist for more help..

Can hair extensions be dyed & permed?

Yes, you can dye and perm the remy hair extensions & Brazilian hair extensions.

Can hair extensions be iron-flat or curled?

Yes, you can flat iron & curl remy hair extensions & Brazilian hair extensions.  Please do not exceed 150 degrees Celsius or the remy hair extensions & Brazilian hair extensions will be destroyed.  Also the remy hair extensions & Brazilian hair extensions will come back to its natural wavy after you wash hair extensions or flat iron.

Does this hair extensions have grey hair?

All virgin hair extensions are unavoidable to have a few strands of grey hair because of the donor's health condition.  We usually pick the grey hair up in production but we can't guarantee 100% no grey hair.  If you really don't like it and see a grey strand just take it off the bundle.  Thank your for your understanding.

What hair care products can I use?

Treat remy hair extensions & Brazilian hair extensions just as it is your own hair.  Use good quality shampoo and conditioning products.  Conditioning your hair is very important to keep it soft and manageable.

How often should I wash my hair extensions and hair weave?

Make sure to wash & condition your remy hair extensions & Brazilian hair extensions at least once a week.  Washing remy hair extensions & Brazilian hair extensions twice a week is better.

 

What is the length of hair extensions & hair weave?

Remy hair and non remy hair length of the remy hair extensions & Brazilian hair extensions can range from 8 inches to 30 inches depending on type.  Please refer to product info of each remy hair extensions & Brazilian hair extensions.

 

 

What is the quality of hair extensions & hair weave?

The quality of remy hair extensions & Brazilian hair extensions are top notch.  We offer Remy hair as well as non remy virgin hair extensions.  With the exception of dyed hair (#613 Blonde) our remy hair extensions & Brazilian hair extensions are unprocessed virgin hair extensions that can last more than 1 year.

 

 

What is the difference between Remy Hair and non Remy Hair hair extensions?

There are many differences between the Remy hair extensions and Non Remy hair extensions.  The most important is that our Non Remy Brazilian Hair extensions can last between 3 to 6 months, maybe longer, depending on how well you maintain and take care of hair extensions.  The Remy Hair extensions can last over a year or even longer depending on how well you maintain and take care of remy hair extensions.

 

 

Does DC Hair Extensions have a return policy or exchange policy?

Yes, please refer to our Return Policy for full details.  You may return an item for a refund of the merchandise within 14 days of delivery; Contact us immediately for specific return instructions on how to ship the item back to us. Return credits are issued within 72 hours once the item is received and inspected. Items must be unused and in its original packaging.  Please refer to Refund Policy for full details and instructions.

 

 

How long does shipping usually take?

We offer express shipping on certain items that take 5-8 working days.  Shipping, in general, can take 1-3 weeks for delivery.  If we need to special order an item it can take 2-4 weeks for delivery.

 

 

How may I contact you?

If you have any questions or concerns feel free to email us at dchairextension@gmail.com.